Finding the real problem
There was no brief beyond four words, redesign the fund profile. No problem statement, no definition of the user. So before designing anything I went looking for what was actually broken. I mapped the information architecture, watched session recordings of how each reader moved through the product, and interviewed allocators about what slowed them down. The same pain kept coming back: cognitive overload, too many clicks between a question and its answer. I also rebuilt the personas as AI research agents and tested what they said against real allocators, which nobody there had done before.








I turned the research into personas, then rebuilt them in NotebookLM as AI agents grounded in the research itself. Between iterations I put my questions to the agents, and what survived went into sessions with real allocators. The agents sharpened my questions. The users settled the answers.
Then the research stopped being about navigation. Two people were reading the same profile, and they arrived with opposite jobs. The analyst screens funds out, hunting for the reason to say no and move on. The portfolio manager comes later, building the case that goes to the investment committee. One reader wants to leave quickly, the other to stay and dig. The eight tabs were never the real problem. One profile was trying to do both jobs at once, and it did neither well. So each reader got a page of their own.
Why one long page lost
The first answer was one long page. Every tab stacked in order, nothing hidden, scroll to whatever you came for. Jobs to be done is what killed it. The first page has one job, catching interest, and it works the way a pitch works: put the cards down and earn the next scroll. The Investor Hub has the opposite job, and it only matters once someone is already interested. On one page the pitch and the proof compete for the same scroll. Two pages let each start where its job starts.
Five questions, in the analyst's order
The analyst came first. In the recordings they bounced into a tab, found nothing that answered their question, and went straight back out. No tab told them which question it answered. These are readers deciding where institutional money goes. They will not hunt for the number that settles it. So I mapped the order a screener actually asks their questions and made that order the shape of the page. Five questions, each section earning the next. I capped it at five because past that, testers lost the thread. I called the page the Conviction Funnel, because that is its job: build the conviction to keep reading, or hand the analyst a fast no. For a screener, both count as a win.
Each call maps to a named principle. Tesler's law: the complexity never disappears, it moved out of the reader's clicks and into the structure. Cognitive load set the cap at five. Information scent: every heading promises the answer behind it. Progressive disclosure: reasoning before numbers. Jobs to be done: the analyst's job, in the analyst's order.
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The strategy and the manager's reasoning, before any number.
In the profile, in miniatureStructural dislocations in rates and FX, in liquid macro positions, sized to survive the tail, not just to win the base case. -
Returns, key metrics, the audited track record.
In the profile, in miniature+87.3% since inception · netTop quartile, trailing three years -
Drawdown, volatility, exposures, how the fund behaves under stress.
In the profile, in miniatureMax drawdown −6.2% · Ann. vol 8.4% -
Team, structure, service providers, the compliance posture.
In the profile, in miniatureVantage Capital Partners LLPUCITS, Article 8 SFDREight-year audited track record -
Liquidity, minimums, the data room and the path to allocation.
In the profile, in miniatureDue-diligence questionnaire.pdfAudited financials, 2025.pdfMinimum ticket · $5M
A page this dense only feels real when you can click through it, so I built the prototypes with AI tools, for stakeholder presentations and for user testing. In testing, allocators went looking for the data on their own. The order did the persuading.

"I don't trust a number I can't see the reasoning for."
- Overview
- Pitch
- Analysis
- Exposures
- Peer analysis
- News
- Data room
- Contact
The screener · invites you in
- Hook, proof, risk, trust, access
from Overview · Pitch · Analysis · Contact, re-sequenced
The proof · when you're ready
- Analytics, peers, data room, gated docs
from Exposures · Peer · News · Data room
A second page that holds the proof
When the analyst is convinced, the portfolio manager takes over, and the job changes from persuasion to proof. That work needed its own page, so the Investor Hub holds the deep half. The hub gives them two things: access to the data room, requested and granted rather than handed over so compliance could sign it off, and a memo tool that turns the data room and the investor's activity into a formatted committee memo.

What the fund manager sees
There is a third reader in this story. The fund manager watches the same profile from the supply side, and their Fund dashboard is the Conviction Funnel run in reverse: who is looking, what they read first, what still needs work to win the allocation.
Getting a fund listed in the first place was manual and piecemeal. I rebuilt it as an automated journey for the capital-introduction teams, from the first invite email to a manager teaching themselves the product.
Reach
Email sequence
Triggered invite from the capital-introduction team·staged reminders, no manual chasing.
Activate
In-app onboarding flow
Guided profile build, step by step·benchmark and holdings set up in place.
Retain
Learning hub
Teaches the product as the manager goes·self-serve, so the team scales without headcount.
How a profile earns an investor's trust is an essay of its own: Who uses a fund profile?
What it changed
This was mine end to end. I ran the research, mapped the information architecture and restructured the profile around what it showed. I built the variations, tested them with allocators, and presented the strongest to the head of sales, who backed it. From there I set the direction and led the rebuild, users and stakeholders with me the whole way. The rebuild needed patterns the design system did not have, so I introduced them. Other teams adopted them fast.
In testing, 7 of 7 allocators reached the data tier on their own. The onboarding I shipped brought 420+ managers in at one tier-1 prime broker. Institutional allocation runs on months to years and the profile did not ship on my timeline, so the 20% conversion lift is an honest projection. The framework for working with AI that I proposed to the CPO in January was how the product and design teams worked by April. The onboarding journey became the template for every other client bank.
Reflection
The brief said redesign the fund profile, nothing more. The session recordings said two jobs, each needing its own surface. Once I read the sessions for intent rather than friction, eight tabs stopped being a navigation issue and became a structural one.
There was no product manager either, so where to look and what to ask were mine to work out. I went deep on session recordings and allocator interviews, and only past the middle of the project did I think to sit down with customer success and sales. They are in those conversations every day. They know what people ask for and what the tickets keep saying. They also know what customers will argue about, which turned out to be the useful part. I affinity-mapped what they gave me. It overlapped with what the research had already found, but it would have set my thinking on the right track sooner and saved a week or two. On a project shaped like that one, I now book that time in the opening weeks.